1. How do I track my order status?

  • You can check the order status in your account by going to "View orders" ->"My orders".

  • Step 1: Log in to your Magichark account.
    Step 2: Click "My Order", and you will see your orders and the latest status.
    Step 3: If the order has "Shipped", you can track it by clicking "Order details".

    If you have question about the order status, please contact us.

2. Magichark Main Order Statuses

Once we receive your payment, your order will go through several steps before being "shipped".

Please refer to the different order statuses explanation below:

1. Payment Pending:
This order status is unpaid. Please feel free to pay for your order as soon as possible. Once we receive your payment, we will process your order.

2. Payment to be confirmed:
Due to transaction delay or other reasons, at this time we haven't received your payment yet. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.
If we haven't received your payment within 20 days from the date you placed your order, the order will be cancelled automatically.

3. Payment Confirmed:
You have just paid for your order, we will process your order as soon as possible, Please be patient.

4. Processing:
An order status of "Processing" means your order has been entered into our system and has been sent to the warehouse to prepare shipment.
The order status will remain as "Processing" until shipment information been updated from the warehouse.
If your order status is still showing "Processing" after 48 hours, it does not necessarily mean that something wrong with your order. It simply means your order is still in queue and waiting for dispatch.
- After you place the order: if any changes on stock you will receive a notification E-mail from us with a action required. Please check your email timely.

5. Shipped
Your order has been shipped and now is on its way. Please check your order information in account, and you may track the item online (if it's a tracked order).

6. Confirm delivery
You have confirmed receipt of order merchandise on the website.
If the goods have not actually been received, please check the order logistics details or contact our customer service.

7. Refunded
Your order status was refunded. We have arranged refunded for you. If you still have other questions, please do not hesitate to contact us.

Tracking updates maybe delayed when the parcel is:

1. In long distance international shipping, it usually takes 30%-70% of the estimated shipping time. The shipper would not provide tracking updates in this status. Please wait for the update from logistics.

2. Going through local customs clearance procedures

3. At the post office sorting center

4. Held up by uncontrollable factors including, labor strikes, bad weather, politic issues, etc.

5. Due to the epidemic, the logistics timeliness may fluctuate for 5-7 days. The package will be delivered to you as soon as possible. Please wait patiently.

PS: If you have other questions, you can contact the customer service to solve them, and the customer service will check the transportation progress of the package for you.

3.Why haven't I received my order?

There are several reasons that can cause you haven't received the parcel. Please try checking the tracking information to see if there are any exceptional messages.

If you haven't receive your order, please check your order status first. 

There are some reasons it might be:

A. Your order is still in processing status and have not ship it out yet. Please take notes that every item is with a processing time in product introduce page. Your order might be in the queue of packing or inspection before ship out.

B. Your order is in transit, and it is within the estimated delivery time, please wait for the delivery. In most of cases, orders will arrive within the estimated time. If your order has not arrived and it is taking longer than the estimated delivery time, please contact us.

C. Your order may have been returned for the following reasons:

· The courier attempted to deliver to you but could not find you to sign for the delivery.
· The shipping address is incorrect or incomplete.
· The package was rejected during customs clearance.

With above returned status, please contact us to follow up your order.

4.How to change the shipping address?

You could change your shipping address before we hand over it to courier partner. Here are some advices on it:

1. If you have not paid for your order or paid by PayPal, and the order is not shipped:
You can cancel it in your account and place a new one with the correct shipping address.

2. If you have already paid for your order and it's not by PayPal:
If you need to change the address, please contact us as soon as possible and provide your driver's license or ID card information for customer information security, we will hep you to change.


1. Please note that for orders which is "shipped", it's a pity to tell you that changing the shipping address is not available anymore.

2. To ensure your package can be delivered successfully, please make sure to enter a correct and complete shipping address when ordering.