Return Policy

If you are not 100% satisfied with your purchase, you may refund or exchange your unworn item(s) within 60 days of purchase, with the original receipt or gift receipt and original packaging. Refunds will be credited to the original method of payment. Please allow up to 10 business days for your refund to be processed.

Return and Exchange Restrictions:

  • In the interest of hygiene, face masks, earrings, hair accessories and insoles may not be refunded or exchanged at any time.
  • Due to the particularity of customized products, all customized products including rings, necklaces, bracelets, photo frames and a series of products will not be returned or refunded if there is no quality.
  • Items marked as final sale are not eligible for returns or exchanges.
  • Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.
  • Purchases made via Afterpay or Paypal are subject to their own return policies, which may include processing returns in-store only.

To return or exchange in store any items purchased online, please bring the items along with a copy of the order confirmation email within 60 days of purchase. Returns by mail are only accepted for orders placed online.